Customer Testimonials

Rob Williams is the best! He is so helpful! It was a pleasure doing business with him.

Sidney was a great help! Not only was he a great help, he also walked me through every step and answered any questions that came to my mind! He didn’t pressure me into doing anything I didn’t want to do! If you’re ever in the area of Beaufort looking for a new or used vehicle go to Stokes Honda Cars Of Beaufort and ask for Sidney!

Service Department is outstanding. Mike F. is very good. We bought our last two vehicles there and have been pleased with everything at Stokes Honda.

Wyatt was such a great help! Explained everything to us along the way and kept it real. Spent the whole time just chatting and joking and having fun while making the time pass. Very helpful and understanding about where I wanted to be and what I could afford. An amazing salesman!

Rob Williams was excellent. Very professional and very helpful

Rob Williams provided exceptional customer service! I highly recommend him to the community! Thank you Rob

Rob Williams was an excellent sales consultant! The first time in my advanced adult life to purchase a vehicle by myself and he was the most absolutely patient, helpful, kind and informative person to deal with. If you need a vehicle, don't hesitate to request his assistance! Thank you Rob Williams!

It has been 9yrs since I bought my last car, honestly I was alittle out of touch with the process but Rob was super patient with me. Helped answer my questions, identify the best options for me, and got me financed super quick. Now Im whipping around in my new Honda 😎 highly recommend coming here if your in need of a new or used car!

I recently purchased my Honda and had the pleasure of working with Wyatt Ready. He is such a pleasant, knowledgeable young man who didn’t miss a beat! He treated my family and me as though he had known us for years, making the entire experience feel comfortable and personal. It’s not often that you meet a salesperson like Wyatt. His positive personality is contagious, and he made my car-buying experience a wonderful one. I’m so glad I had the opportunity to work with him. Thank you, Wyatt, for your exceptional service!

I had a wonderful experience buying my car here! ROB WILLIAMS made the process quick, smooth and stress-free. I'd definitely recommend them to anyone looking for a new car.

Wyatt was amazing and really helpful with a smooth car purchase! Explained everything in detail and answered any questions we had!

Rod is the greatest Salesman ever! He will work with you with whatever you bring to him. I thank him so very much!!

I had a really great experience with stokes Honda of Beaufort. The whole process went smoothly, and I truly appreciate how helpful and welcoming everyone was. A special thank you to TY for making the experience even better. TY was patient, professional, friendly, and very helpful throughout the entire process. I truly appreciate the excellent customer service. I definitely recommend this company to anyone looking to purchase a car and also ask for TY when you get there .Keep up the great work!

Ask for Sidney and you will be in good hands! Thank you for helping us navigate purchasing a new car the day after a scary car accident that totaled our car. Buying a car can be stressful and he made the process smooth and hassle-free after a difficult day!

Oh my goodness Mr Joe has been so awesome with me purchasing my car. I feel so Blessed to have met him and walk out today with my car. All smiles and would share my experience with everyone to come and see a supportive salesman here at Stokes 🙌🏾🥰 I got My Car

Had a great experience with Tony Pirozzi. Highly recommend him and the Stokes Honda Dealership.

This is an amazing person. He will make sure you get the best experience. Thank you for all that you do. Rob Williams

Rob Williams was excellent! I brought a new car from him. He was so attentive, always available, and reliable. My experience was a 10/10. I would recommend asking for Rob for a good experience at Honda stokes.

Robert M. was a great help throughout the entire process. I highly recommend him!

(Translated by Google) My daughter already bought a car from Ty, she really liked their service and attention, so she took me to buy a car for myself. Very good vehicle, very good service, and good prices! 👊🏻 (Original) Mi hija ya compró un carro con Ty, le gusto mucho su servicio y atención, por esa razón me llevo a mi a comprar un carro para mi, muy buen vehiculo, muy buen servicio y buenos precios👊🏻

If you’re looking for a salesman who genuinely goes above and beyond for his customers, TY IS YOUR GUY! From beginning to end, my car-buying experience was nothing short of exceptional! I had been searching for a very specific SUV with all the features, style, and details I wanted, and I wasn’t willing to settle for anything less. When I finally found exactly what I was looking for, I was initially hesitant about moving forward because of the distance. However, Ty went above and beyond to earn my trust, reassure me throughout the process, and make what could ... Read More

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Google - Nov 2, 2026

If you’re looking for a salesman who genuinely goes above and beyond for his customers, TY IS YOUR GUY! From beginning to end, my car-buying experience was nothing short of exceptional! I had been searching for a very specific SUV with all the features, style, and details I wanted, and I wasn’t willing to settle for anything less. When I finally found exactly what I was looking for, I was initially hesitant about moving forward because of the distance. However, Ty went above and beyond to earn my trust, reassure me throughout the process, and make what could have been a stressful experience feel completely seamless. What truly set Ty apart was his dedication, professionalism, communication, and commitment to making sure I was satisfied. He didn’t just help me purchase my dream SUV — he went the extra mile to make sure it was delivered directly to me! That level of customer service speaks volumes about his character and work ethic. It’s rare to find someone who genuinely cares about the customer experience rather than simply making a sale. Ty exceeded my expectations and proved that excellent customer service knows no distance! I am beyond pleased with my SUV and couldn’t be happier with my decision. The entire experience was absolutely worth it, and I would do it all over again without hesitation! If you’re in the market for a vehicle, I HIGHLY recommend asking for Ty! Whether you’re local or purchasing from a distance, you can trust him to deliver outstanding service and follow through on his word. Thank you, Ty, for turning what started as a hesitant decision into an unforgettable five-star experience!

Everyone was very welcoming and gave the best deals possible, would 100% recommend for first time car buyers, we got lucky enough to have Ty as our salesman, he helped us tremendously with getting approved and lowering our monthly payments to fit my day to day life and expenses

Ty Dix got me right

Ty provided excellent customer service! He was friendly, patient, and took the time to answer all my questions without making me feel rushed. He made sure I was comfortable with my purchase and made the entire process easy and stress-free. I highly recommend Ty! 😁😁

Rob M was fantastic to work with!

Steve was amazing. He helped me through the process. I was so nervous to buy my first car and didn't know what to do. He sat me down and explain the process and help me. And that night, I got a car, it was so easy. And I got to hold the belt next time. I have to buy a car again. I'll go back.

We had a great experience working with Rob Williams! He was very helpful, friendly, and professional throughout the entire car-buying process. He made everything smooth and easy for us, answered all our questions, and helped us find the right car. We truly appreciate his excellent customer service and support. Highly recommend Rob Williams to anyone looking to buy a car!

Steve did it again! 🚗🎉 Another AMAZING experience getting my brand-new 2027 Honda Civic! ❤️ We absolutely love working with Steve and the entire team at Stokes Honda of Beaufort! They always go above and beyond to make the car-buying process easy, enjoyable, and stress-free. The customer service is truly top-notch, and that's why we keep coming back! Thank you, Steve, for another wonderful experience! ⭐⭐⭐⭐⭐

I cannot say enough about this dealership. Truly the best car shopping experience I’ve ever had. Wyatt is a perfect example of professionalism and respectfulness. The whole team goes the extra mile.

I recently purchased my second vehicle from Stokes. They listened to what I wanted and my needs. Wyatt made the final process so easy and flawless I will most certainly be returning when I need another vehicle

Wyatt is a great salesman and he knew everything about the car I ended up buying

My transition from a 2020 to a 2026 Honda Accord Touring went smoothly, shout out to Rob M my salesman he got me right!!!

This dealership is so friendly and easy to work with! Steve C is very knowledgeable and courteous. Will continue being a customer 👍

Great experience Robert M was great, customer service was great he was very helpful.

Come to stokes Honda cars of Beaufort and get you a good reliable car and Make sure you ask for Sidney Holmes III he is every patient and fast with getting numbers worked I cannot thank him enough for getting me back rolling again . Also big thanks to his finance manager Mr.Norman for getting everything handled and approved.

Rob williams.He is a great salesman

Tony has always done an Exceptional job!! Thank you!!

Rob was exceptional to work with during my recent car purchase. While working two deals at a time, he was communicative and thorough.

Tony was amazing! Got everything ready and done in no time! He had me at the excellent video he sent! Very organized and great guy!!

These folks are awesome. Every single person in here is helpful and treat customers right if you’re looking for a dealership that’s gonna treat you like family. This is the one don’t go anywhere else!

Anthony did an amazing job helping us purchase our car! He was friendly, professional, knowledgeable, and made the entire process easy and stress-free. He took the time to answer all of our questions and made sure we felt comfortable and confident with our purchase. We never felt pressured or rushed, and he truly went above and beyond to make sure we had a great experience. If you're looking for someone who genuinely cares about his customers, we highly recommend asking for Anthony. Thank you again for everything!

Absolutely phenomenal service! I came in for new tires, and the entire process was seamless. My tires arrived the next day, and they had them installed and my alignment done in no time! They even checked for recalls on my Honda Odyssey and got me scheduled for a repair. Mike was an absolute doll! Being new to Beaufort, I’m so grateful to have found a place that truly takes care of its customers. This is definitely my new go-to spot for service. Highly recommend!

Great service. Great sales team. Ask for Steve. Like everywhere their open price is high but they will bargain without a big struggle. My last 3 cars came from Stokes. Very happy each time.

Sidney’s the best. Great guy and easy transaction.

Rob Williams did a very good jobb

Came in to trade in and came out with a brand new car thank you so much Rob

I came in genuinely interested in buying an Odyssey they had listed for $37,449. I was prepared to put substantial money down, finance through the dealership, and make a deal that day. They offered me $1,500 for my clean Audi A4 Quattro. I told them beforehand that $5,000 was the minimum I'd consider for the trade. At that point I simply took the trade off the table. I then asked for their best price on the Odyssey. Instead of giving me a number, the desk manager asked me to make an offer. Since he'd just given me what I considered a ... Read More

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Google - Aug 22, 2026

I came in genuinely interested in buying an Odyssey they had listed for $37,449. I was prepared to put substantial money down, finance through the dealership, and make a deal that day. They offered me $1,500 for my clean Audi A4 Quattro. I told them beforehand that $5,000 was the minimum I'd consider for the trade. At that point I simply took the trade off the table. I then asked for their best price on the Odyssey. Instead of giving me a number, the desk manager asked me to make an offer. Since he'd just given me what I considered a ridiculously low number on my car, I gave him an equally aggressive opening offer of $33,000. His response was that our numbers were “too far apart.” So I asked the obvious question: What is your number? He wouldn't give me one and said he “doesn't negotiate against himself.” That's where the whole experience became bizarre. I had already made an offer. Giving me a counteroffer isn't negotiating against yourself it's negotiating with the customer standing in front of you. The frustrating part is that there was absolutely a deal to be made. Had they offered me $5,000 for the Audi, I was willing to pay their asking price for the Odyssey. Alternatively, getting the Odyssey somewhere around $36,000 without the trade would have had me seriously considering signing the paperwork. The floor salesman was fine and unfortunately probably had no idea how close he actually was to closing the sale. The problem was entirely my interaction with the desk manager. A good manager could have asked one simple question: “What would it take to earn your business today?” Instead, he seemed more concerned with protecting his negotiating position than finding out whether there was a deal to be made. Congratulations you protected your negotiating position so effectively that you didn't sell the car. Also to add I was willing to put 2/3s down on the car to meet my comfortable payments.

I scheduled an online appointment for my vehicle to be serviced for Friday, August 12, 2026. I arrived before 1230 for the appointment. I presented a coupon for my oil change and was told that the wait time would be approximately two hours. An employee dropped me off at a nail salon approximately 1.5 away from the the dealer. I had to pay an Uber to return to the dealership because no one was available to pick me up. After returning to the dealership over two hours later, there was still an additional 2.45 hours wait time before my vehicle was ready. The manufacturer coupon ... Read More

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DealerRater - Aug 17, 2026

I scheduled an online appointment for my vehicle to be serviced for Friday, August 12, 2026. I arrived before 1230 for the appointment. I presented a coupon for my oil change and was told that the wait time would be approximately two hours. An employee dropped me off at a nail salon approximately 1.5 away from the the dealer. I had to pay an Uber to return to the dealership because no one was available to pick me up. After returning to the dealership over two hours later, there was still an additional 2.45 hours wait time before my vehicle was ready. The manufacturer coupon provided was not credited to my $366.65 balance. I was disappointed in my service experience and I hope that I was given an option to reschedule my appointment instead of waiting for close to 5 hours, not credited for my coupon, and paying an Uber for my return trip back to the dealership.

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No need in scheduling an appointment. I scheduled an appointment for 8:30. When I arrived at 8:25, there were already six cars lined up waiting for service. I was asked if I had an appointment; however, it was not honored. I walked outside at 9:30 to see if my car had been moved. It was still sitting there to be serviced. I waited over two hours for an oil change only. I am going to have to find somewhere else to go… the slowest ever and why have a website and scheduling person if you don’t honor appointments and take them as ... Read More

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Google - Jul 10, 2026

No need in scheduling an appointment. I scheduled an appointment for 8:30. When I arrived at 8:25, there were already six cars lined up waiting for service. I was asked if I had an appointment; however, it was not honored. I walked outside at 9:30 to see if my car had been moved. It was still sitting there to be serviced. I waited over two hours for an oil change only. I am going to have to find somewhere else to go… the slowest ever and why have a website and scheduling person if you don’t honor appointments and take them as they are dropped off.

Terrible experience all around. Wish I never dealt with them. They are nice and helpful before they have your money but once they have it, they treat you like bs. I’ve had problems from the vehicle, to registration to temp tags and more. DO NOT RECOMMEND

Just purchased a new Honda odyssey from stokes Honda of beaufort and have to say it was the best experience ever. We were greeted with a warm welcome right from get go. No pushy salespeople. We had received an offer from them in the mail which seemed too good to be true, but it definitely was not. We got a better than ever imagined deal on our vehicle. Our salesman was Rob Williams, And You could not ask for a nicer guy! Very personable and professional, with a great knowledge of his product. We felt like We were family. Would ... Read More

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DealerRater - Dec 29, 2025

Just purchased a new Honda odyssey from stokes Honda of beaufort and have to say it was the best experience ever. We were greeted with a warm welcome right from get go. No pushy salespeople. We had received an offer from them in the mail which seemed too good to be true, but it definitely was not. We got a better than ever imagined deal on our vehicle. Our salesman was Rob Williams, And You could not ask for a nicer guy! Very personable and professional, with a great knowledge of his product. We felt like We were family. Would Definitely recommend them if you are in the market for a new vehicle. Also, David, who went over financials with us, was excellent!

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I purchased a used 2017 Toyota Camry from this dealership back in May after my truck was totaled just to get back and forth to work. I took it in for my 2nd free oil change on Monday. After I’m waiting over 2 hours they let me know the drain plug seized up and won’t come off of oil pan. So they order a new one and get it put on. I go in yesterday and they inform me my total is $827 for the replacement oil pan. No kinda payment plan offered at all other than the one they try ... Read More

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Google - Dec 10, 2025

I purchased a used 2017 Toyota Camry from this dealership back in May after my truck was totaled just to get back and forth to work. I took it in for my 2nd free oil change on Monday. After I’m waiting over 2 hours they let me know the drain plug seized up and won’t come off of oil pan. So they order a new one and get it put on. I go in yesterday and they inform me my total is $827 for the replacement oil pan. No kinda payment plan offered at all other than the one they try to get you for with that high interest and u still have to put over half down. They did put me in a sweet 2025 rental that’s basically $50 a day! If I was told how much it was gonna be before I left the dealership it wouldn’t be a problem I would have taken it else where. They told me I couldn’t leave the lot with it like that and still never told me how much it was going to cost.Do better Stokes Honda of Beaufort.

I have had my Acura vehicle serviced at Stokes for about 10 years (Mike is a great service advisor) and have been very pleased. When it came to purchasing a new vehicle I wanted to find a good vehicle at a reasonable price. I didn't want to be "hounded" by salesmen by text or email. Joe Smalls in sales was wonderful! Quiet and a good listener, Joe helped us wade through the choices and explained accessory details that many salespeople are unaware of. He was very helpful and not at all pushy. I believe if you "go ... Read More

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DealerRater - Nov 18, 2025

I have had my Acura vehicle serviced at Stokes for about 10 years (Mike is a great service advisor) and have been very pleased. When it came to purchasing a new vehicle I wanted to find a good vehicle at a reasonable price. I didn't want to be "hounded" by salesmen by text or email. Joe Smalls in sales was wonderful! Quiet and a good listener, Joe helped us wade through the choices and explained accessory details that many salespeople are unaware of. He was very helpful and not at all pushy. I believe if you "go with Joe" you won't be disappointed!

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The process was long overdue for me ,and I finally met the sweetest person in the world to help me get what was needed to ride in. So I say thank you to Tony for his help and making sure everything was to my perfection. So if you're looking for a vehicle ask for Tony( " the cute guy" with the sexy accent 😉) Comment Edit: The service department isn't great at all. I purchased this vehicle in November 2025. I had the warranty with the free oil changes seven to be exact. Every paper I received the box ... Read More

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Google - Nov 14, 2025

The process was long overdue for me ,and I finally met the sweetest person in the world to help me get what was needed to ride in. So I say thank you to Tony for his help and making sure everything was to my perfection. So if you're looking for a vehicle ask for Tony( " the cute guy" with the sexy accent 😉) Comment Edit: The service department isn't great at all. I purchased this vehicle in November 2025. I had the warranty with the free oil changes seven to be exact. Every paper I received the box checks everything great. My truck was making light sound, and I'm thinking maybe they will see something and say it. Not to mention after my 3rd oil change I asked about my engine light, but was told I would have to pay. Well that didn't came on until you all did the oil change. ( Side bar I had alot going on my sister was fighting for her life). Fast Forward my last oil change was 06/19/2026 and here it is 06/23/2026 my truck sounds like a lawnmower. My exhaust pipe has a whole in it. So you mean to tell me yall didn't see that whole? Yeah the sales team is nice ,but the service department socks. What was the purpose of the warranty? I could've stay in Walterboro and get my oil change.

DAVID FINANCE JERRY FINANCE DANIEL GM THEY ALL WILL PULL YOUR LEG AND TRICK YOU JUST BECAUSE YOUR MIDDLE CLASS AND NOT UP THERE LEVEL I HAVE JUST TALK TO DAVID FROM FINANCE AND ASK HIM TO CHECK WITH HIS TECHNICIAN THE ISSUE OF WHEN TO CHANGE TRANSMISSION FLUID ON A 2024 HRV AND SAID NO BECAUSE THEY DONT WANT TO GRANT ME WHAT IT IS ON MY CONTRACT WHICH I WILL UPLOAD. I have had a collateral change with them also i even got assihned 2 plates to the same vin number.

If you want to buy a car, do not come to this place. They have no idea how to run a car business or how to return a phone call or how to even transfer a phone call. Go to Hendrick and buy a car if you don’t want headaches

Only go here if you have 3+ hours to waste waiting on your car. What’s the point of an appointment if my car is just gonna sit there all day? Worse dealership for service work.

What a great experience we had with the service department. While driving to Beaufort area on vacation, my Acura developed a loud and annoying noise coming from glove compartment area. This would happen only at higher speeds. I stopped in about 3PM and met Michael, a service writer. He listened to me, asked many questions to narrow down issue. As he was setting up an appointment, he saw Patrick, service manager & master mechanic, and called him over & explained what was going on with my car. Patrick said he had some ideas & went to my car, diagnosed the ... Read More

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DealerRater - Feb 26, 2025

What a great experience we had with the service department. While driving to Beaufort area on vacation, my Acura developed a loud and annoying noise coming from glove compartment area. This would happen only at higher speeds. I stopped in about 3PM and met Michael, a service writer. He listened to me, asked many questions to narrow down issue. As he was setting up an appointment, he saw Patrick, service manager & master mechanic, and called him over & explained what was going on with my car. Patrick said he had some ideas & went to my car, diagnosed the problem, which turned out to be simple but impossible to find by someone untrained & fixed it. I was overwhelmed by this dealership/service department. I can’t say enough about my experience plus Michael even gave us several recommendations for restaurants while we are in the area. I highly recommend this dealership for anyone who is looking for quality service with old fashioned values.

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This dealership is RACIST. My family purchased a used BMW convertible from them on 11/16/2024. The piece covering the hinge for the roof was broken on one side, I asked multiple reps making sure it’s not a mechanical issue and every single one assured me that it is not. A week after purchasing it, the other piece covering the other hinge broke the same way, it was very odd that it broke off on its own. I took the car to a BMW repair shop and they tell me it is in fact a mechanical problem and they need to ... Read More

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DealerRater - Dec 12, 2024

This dealership is RACIST. My family purchased a used BMW convertible from them on 11/16/2024. The piece covering the hinge for the roof was broken on one side, I asked multiple reps making sure it’s not a mechanical issue and every single one assured me that it is not. A week after purchasing it, the other piece covering the other hinge broke the same way, it was very odd that it broke off on its own. I took the car to a BMW repair shop and they tell me it is in fact a mechanical problem and they need to replace the inner hinges as well. Our salesperson and I both signed a “We Owe, You Owe” contract including the fact that the first broken piece will be fixed and within 30 days of the purchase any other repairs (not at our fault) will be covered. I have been trying to reach them about this and they kept ignoring my calls and texts. Finally, yesterday my salesperson answered and I asked to speak to the sales manager John Fernandez. He started off by not even letting me speak and talking over me. I was shocked by how unprofessional and rude he was. Saying things like “Stop calling my office! Stop calling my phone!”, literally yelling at me. He didn’t let me even ask what I wanted to, and the whole phone call was John Fernandez constantly screaming. I don’t argue though because I know if someone is yelling that is their problem and nothing to do with me and I will not stoop to their level of immaturity. It shows the kind of person you are. Anyway, I would give this dealership zero stars if I could. This is definitely racially motivated because we are a brown family and they are trying to take advantage of my immigrant parents. I don’t want anyone else to have to go through what my family and I are going through. You can not trust that the people working there have your best interest in mind. If you have any sense of morals, DO NOT SUPPORT THIS DEALERSHIP. It is run by liars and scammers. Thank you.

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Scheduled an 8:30am appointment for an alignment, balance and tire rotation. I was told it would take 1hr 20 minutes. At 10am, Brett made a service recommendation. 10:45am I checked to see if my vehicle was ready. Later informed it would be an additional hour before they were complete. I asked why. Informed it was very busy today. Not acceptable when I have a scheduled appointment. As of 11:28am I am still waiting!!😡😡

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************Buyers BE Aware!!!****************** We called the dealership today and asked about a specific vehicle and if it was available. Joe said it was. We explained we were an hour and a half away and were headed straight there.. Joe said he had the key and would hold it! We pulled up after our drive and the car drove in and they were showing it to another customer!!! This is not only bad business but we were going to purchase it for our young son who was very disappointed ! Honda should do better! If you ask me they are only out ... Read More

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Google - Aug 10, 2024

************Buyers BE Aware!!!****************** We called the dealership today and asked about a specific vehicle and if it was available. Joe said it was. We explained we were an hour and a half away and were headed straight there.. Joe said he had the key and would hold it! We pulled up after our drive and the car drove in and they were showing it to another customer!!! This is not only bad business but we were going to purchase it for our young son who was very disappointed ! Honda should do better! If you ask me they are only out for themselves and to make a sale!! I should have read the reviews as it looks like this has happened from this dealership before! Lesson learned! Don’t shop here!

This dealership used a thing called bait and switch to get us to come to their dealership. I live more than 2 hours away and found a car listed at their dealership, I went through and was told I was approved to purchase it. I continued to text back and forth with Anthony and set up an appointment to drive the car with full intentions of purchasing it. By the way it was a great deal. We were driving and realized that we would be a bit late so again texted Anthony to let him know and was told no problem. ... Read More

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Google - Jul 20, 2024

This dealership used a thing called bait and switch to get us to come to their dealership. I live more than 2 hours away and found a car listed at their dealership, I went through and was told I was approved to purchase it. I continued to text back and forth with Anthony and set up an appointment to drive the car with full intentions of purchasing it. By the way it was a great deal. We were driving and realized that we would be a bit late so again texted Anthony to let him know and was told no problem. I got to the dealership and asked to see the car at which time I was told that it was not available because it would not pass inspection and they wouldn't be selling it. Then said but please sit down and I can sell you a new car. When I pulled up to the dealership I looked at my daughter and said they are going to tell me either they just sold the car or it won't be available. I have had this happen before at used car dealers to get people to come in. But NEVER would I have thought a Honda dealership would have stooped to such a low tactic. I had texted Anthony back and forth for 4 days and drove for over 2 hours to be taken a fool by a Honda dealership. If you see something listed at this dealership that is a great deal don't believe it. I will be sending in a report to BBB and to Honda to report this. I guess it's buyer beware even at big businesses.

I was unhappy after trying to make an appointment for an oil change and 4 wheel alignment this morning. After about 20 minutes on hold and being asked a few times if I was holding for service I guess up and called Butler. I had an appointment with them in 5 minutes. I worked at Stokes Honda for more than 10 years and I remember service being much better than this. I'm disapointed as I expected more from Stokes Honda.----------- Dennis Topcik.

Cars are not in good working condition

This dealership just want your money. Go to Charleston or bluffton

After you purchase a car from them is almost impossible to get q hold of someone

Greg in the service department was extremely rude, we sat in the dealership parking lot for 3 hours waiting for a warranty light to be fixed , he said “he’s not getting paid for this cause it’s warranty “, that’s just one of the comments, absolutely unacceptable how we were treated , he shouldn’t be in service if he’s going to belittle, be rude, & unkind to clients, won’t be returning. And Greg, maybe you should be kinder to people, you never know what someone else is going through in their life.

I will start off by saying. Im a first time car buyer(finance) and realize i shouldve been more diligent. This dealership sold me a 2017 Ford Expedition 91kmiles in late December less than 2 months later its in the Ford shop needing $8000 worth of repairs. With a defective check Engine light, two bad catalytic converters, rear shocks leaking. Timing cover gasket leaking. Some electrical issues. I brought it back to them for diagnosis when I noticed the issues and they basically turned me away at the door and told me to take my vehicle to ford. The nearest one willing to ... Read More

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Google - Feb 29, 2024

I will start off by saying. Im a first time car buyer(finance) and realize i shouldve been more diligent. This dealership sold me a 2017 Ford Expedition 91kmiles in late December less than 2 months later its in the Ford shop needing $8000 worth of repairs. With a defective check Engine light, two bad catalytic converters, rear shocks leaking. Timing cover gasket leaking. Some electrical issues. I brought it back to them for diagnosis when I noticed the issues and they basically turned me away at the door and told me to take my vehicle to ford. The nearest one willing to work on it being an hour away. The service history on this vehicle showed that stokes has been doing maintenance on this vehicle for years and has sold this vehicle before. But yet all the sudden It should be taken to Ford for service. The ac was making a clicking noise was told that it was a recall and turned out it was an actuator which is not recalled. At this point I regret using Stokes honda and will steer clear of them and I recommend that people who are looking to finance a car for the first time use someone else.

I came in for a scheduled oil change at 2pm. Two hours pass and within that time frame, 2 other clients who came in after me left. I was checked in on once, with the claim that my car was next up to be serviced. 30 minutes go by and now it has officially been two hours , so I walk into the office to find out information on my car just to see it sitting in the parking lot having YET to be serviced. When I ask the Honda associate named Gregg, I am met with an attitude instead of an apology. ... Read More

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Google - Feb 20, 2024

I came in for a scheduled oil change at 2pm. Two hours pass and within that time frame, 2 other clients who came in after me left. I was checked in on once, with the claim that my car was next up to be serviced. 30 minutes go by and now it has officially been two hours , so I walk into the office to find out information on my car just to see it sitting in the parking lot having YET to be serviced. When I ask the Honda associate named Gregg, I am met with an attitude instead of an apology. I then get in my car and leave without getting it serviced and only when I am leaving do I get an apology. I might not know a lot about cars but I understand an oil change should not take over 2 hours. I am highly disappointed with the care and attention this facility has shown.

Bought a 2019 Honda Fit in October 2022. In December 2023, I had to get all 4 tires replaced. The next day I went to drive my car and noticed a hub cap on my rear tire was completely gone. I went to Stokes Honda the next day and asked what they could do for me, as I just paid $600 for new tires and now I have a hub cap needing replaced. They asked me where I got my hubcaps from... like what do you mean? Those are the same hubcaps that came on the car when you sold it to me last year! ... Read More

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Google - Jan 14, 2024

Bought a 2019 Honda Fit in October 2022. In December 2023, I had to get all 4 tires replaced. The next day I went to drive my car and noticed a hub cap on my rear tire was completely gone. I went to Stokes Honda the next day and asked what they could do for me, as I just paid $600 for new tires and now I have a hub cap needing replaced. They asked me where I got my hubcaps from... like what do you mean? Those are the same hubcaps that came on the car when you sold it to me last year! They said the hubcaps were not Honda made and they would reach out to me later. They did NOT reach back to me. As far as I know, they didn't hold the mechanic responsible for failing to secure the hubcap after replacing the tire. I know the mechanic did not do something right, because these hubcaps were secure on my tires since October 2022 when I bought it and now after a tire replacement one of them is gone. I am disappointed that I was given no answer. I sure hope I don't have to pay for new hubcaps after an error someone else made.

They'll be super nice until you actually buy the car then thats over with. Don't let them handle any of your title and tag paperwork. Everything's cool and friendly until you sign that check then all of sudden nobody knows nothing about anything and there's nothing they can do. I'm sitting here racking up parking fees while these people figure out how to do their jobs. Maybe don't tell customers you can handle things that you turn around a couple weeks later and say you don't know anything about. Would have appreciated some ... Read More

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Google - Jan 5, 2024

They'll be super nice until you actually buy the car then thats over with. Don't let them handle any of your title and tag paperwork. Everything's cool and friendly until you sign that check then all of sudden nobody knows nothing about anything and there's nothing they can do. I'm sitting here racking up parking fees while these people figure out how to do their jobs. Maybe don't tell customers you can handle things that you turn around a couple weeks later and say you don't know anything about. Would have appreciated some honesty at how inept they would be at the task I entrusted them with. Such a hassle with the DMV trying to get the right paperwork from these people. Worst car buying experience.

My Mother bought a brand new Honda Accord Hybrid from a the same exact dealership. She has been buying cars here for 20 YEARS!! The Sales Man seemed very nice at first once we bought the car from him. Once we bought the car we had to leave our previous car in the parking lot. When we returned to pick it up our cars battery was dead! We got out the car and tried to crank up the car a few times. We then spotted our sales man. He looked at us at least three times or more and didn’t ... Read More

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Google - Oct 12, 2023

My Mother bought a brand new Honda Accord Hybrid from a the same exact dealership. She has been buying cars here for 20 YEARS!! The Sales Man seemed very nice at first once we bought the car from him. Once we bought the car we had to leave our previous car in the parking lot. When we returned to pick it up our cars battery was dead! We got out the car and tried to crank up the car a few times. We then spotted our sales man. He looked at us at least three times or more and didn’t even bother to say “Hi.” Our jumper cables were not with us at the time. So, I (her son) went inside to look for the sales man for help. However the sales man told me the shop was closed and refused to help! This was extremely disappointing! I then went next store to Stokes Used Cars Center Beaufort, SC. They were very kind and helped right away. It took at least an 1hour and 30minutes but they got the job done. Thankfully to the Stokes Used Cars Center they got us home safely with our previous car. The sales man was Anthony Pirozzi.

My husband and I purchased a 2023 Honda Pilot last night and had the best experience ever with our salesman Bert who I HIGHLY RECOMMEND and our Finance guy Jerry. Bert and Jerry had impeccable customer service and I will definitely use them again for any future Honda purchases. I honestly felt like they wanted us to be happy with our deal and our vehicle. Jerry has been there for 30 years and that says a whole lot about this company. Bert, I can't thank you enough and I wish you and your wife all the blessings in the world. Ken &... Read More

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DealerRater - Aug 19, 2023

My husband and I purchased a 2023 Honda Pilot last night and had the best experience ever with our salesman Bert who I HIGHLY RECOMMEND and our Finance guy Jerry. Bert and Jerry had impeccable customer service and I will definitely use them again for any future Honda purchases. I honestly felt like they wanted us to be happy with our deal and our vehicle. Jerry has been there for 30 years and that says a whole lot about this company. Bert, I can't thank you enough and I wish you and your wife all the blessings in the world. Ken & Melissa

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I had such an awesome experience purchasing my accord with Bert G. He went above and beyond to make the experience fun and smooth. As a marine stationed here with no family around, I was grateful that Bert went out of his way to explain the details of the process and even helped me with my insurance afterward. I HIGHLY recommend going to see him for a car. My friend referred me to him and I will continue to refer my friends to him.

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Honda cars are pretty good but car service is horrible. You literally have to wait hours for service even though you have an appointment and they don't have courtesy vehicles. If you have to wait over 3 hours for a service that takes 1.5 then at least you can give them a vehicle to drive to almost past the time for their inconvenience

Don’t go here for an oil change even if you have free changes. I came in for my free oil change and it took them more than two hours even though I had an appointment. Instead of keeping anyone informed about the over scheduling, they just don’t talk to you and make you miss hours of your day. Poor costumer service in the service center.

BAIT AND SWITCH!!! After speaking with Sidney several times during the week regarding a specific stock number for a Honda Pilot and scheduling an appointment for Saturday morning and driving from Savannah to Beaufort for the appointment Sidney wasn’t available, after 45 minutes of waiting we asked if someone else could help us. The salesman who finally came to assist us had been lounging in the lobby the entire time we were waiting. We walked out to look at a vehicle and he finally came out to us. When I explained that we were looking for the particular vehicle he ... Read More

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Google - May 27, 2023

BAIT AND SWITCH!!! After speaking with Sidney several times during the week regarding a specific stock number for a Honda Pilot and scheduling an appointment for Saturday morning and driving from Savannah to Beaufort for the appointment Sidney wasn’t available, after 45 minutes of waiting we asked if someone else could help us. The salesman who finally came to assist us had been lounging in the lobby the entire time we were waiting. We walked out to look at a vehicle and he finally came out to us. When I explained that we were looking for the particular vehicle he said that it was not on the lot, talk about bait and switch and wasting our time and gas (it’s an hour drive to Beaufort). DO NOT TRUST ANYTHING THEY SAY TO GET YOU ON THEIR LOT

Very poor customer service when I asked to see if someone could help me find a missing part for my car. I asked one worker in the service department and was then pawned off to another worker and then finally to the parts department, where nobody seemed interested at all in helping me as a customer. Even the parts department workers had no desire to help me as a customer. This paints a sad picture of the state of affairs at how this Honda dealership is lead. There’s no team at this place. Each worker seems to be only ... Read More

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Google - Feb 24, 2023

Very poor customer service when I asked to see if someone could help me find a missing part for my car. I asked one worker in the service department and was then pawned off to another worker and then finally to the parts department, where nobody seemed interested at all in helping me as a customer. Even the parts department workers had no desire to help me as a customer. This paints a sad picture of the state of affairs at how this Honda dealership is lead. There’s no team at this place. Each worker seems to be only looking out for him/herself and nobody seems to be looking out for the customer.

Do your due diligence before you purchase a vehicle here. They reported my mileage incorrectly, gave me a car with a set of bad brakes, no high beams (I failed to check during the daytime) turns out it’s a motor issue, and charged me full market price knowing they were selling me a car that they claimed was “fully inspected” and checked all the boxes. I am disappointed in the salesmen and team at the dealership.

I don’t recommend doing business with this Honda. Dec 10, 2022 me and my husband went in and traded my 2016 Hyundai Veloster Base in for a 2023 Honda HR-V. A couple weeks after doing that I realized we haven’t gotten anything in the mail from the bank saying that the car we traded in has been paid off like we should’ve since they committed to buying the car out. It’s January 17,2023 and they still have not finished the paperwork and when I call David in finances he said “I recommend you keep making payments on that car” they only ... Read More

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Google - Jan 17, 2023

I don’t recommend doing business with this Honda. Dec 10, 2022 me and my husband went in and traded my 2016 Hyundai Veloster Base in for a 2023 Honda HR-V. A couple weeks after doing that I realized we haven’t gotten anything in the mail from the bank saying that the car we traded in has been paid off like we should’ve since they committed to buying the car out. It’s January 17,2023 and they still have not finished the paperwork and when I call David in finances he said “I recommend you keep making payments on that car” they only want me to do that so that it’s less for them to pay and on top of that I shouldn’t have to make payments on a car I traded in and for it to be on their used car lot for sale. It’s for sale less than what my buy out is. On top of that the car has mechanical problems that I know there’s no way are fixed! So they want us to make payments on a car that we no longer in possession of. We’ve called numerous times trying to get this figured out and we’re supposed to get “call backs” but we never do. Don’t recommend doing any business with them

Gregg Marchetta in service is the best!! No messing around...in and out...great service!!!

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I bought my car from them 7 years ago. My first experience was with the general manager, it was so bad I didn’t go back and appalled at his behavior. I actually bought my car through texting an employee that I trusted because I work with his wife and didn’t want to go in to deal with the GM. Through my years of having my car serviced there, the one guy I dealt with was always professional. Anytime I had to deal with the others was example to any customer service representative of what not to do. Even though ... Read More

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Google - Oct 12, 2022

I bought my car from them 7 years ago. My first experience was with the general manager, it was so bad I didn’t go back and appalled at his behavior. I actually bought my car through texting an employee that I trusted because I work with his wife and didn’t want to go in to deal with the GM. Through my years of having my car serviced there, the one guy I dealt with was always professional. Anytime I had to deal with the others was example to any customer service representative of what not to do. Even though the one guy I was assigned was fantastic, I noticed a trend that always like “suggestions”. Their suggestions become so expensive I could have bought another car. Seriously I added it up. Today, I went to simply get a bolt out of my tire, but my normal representative wasn’t there. They won’t simply take it out because the traction is too “low” and I have purchase two new tires totaling 240 plus the other “requirements” coming to 320 dollars. Any mechanic knows plugging a hole is nothing burger. Is it better to get new tires ? Yes, but not everyone has funds at that moment and they should wake up as I would definitely get them next month. I drive a total of 20 miles per week i.e. less risk. I should have went to get a tire plugging kit but I was under a time crunch. If you have to deal with them, be point blank before you go in or they will have your spending a third of some peoples salary. I know because that person is me. I think it best if your trying to establish a new mechanic or trusted sellers that you go elsewhere. Additionally, they would do well with stop crossing the line between service and balance sheet. You can always say well our interests are safety driven, but this case was not.

I put a refundable deposit down on a vehicle and when further information came out, the details of the car did not meet my expectations. I requested a refund on September 23rd and received a response. I followed up again on September 29th, with the storm understandably on the way. I thought maybe between September 23-29 the refund would have been processed - it had not been. I followed up again on October 5 at 08:18 am. No response by the following day, so I called to speak with somebody else who may be able to provide answers. It was only when ... Read More

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Google - Oct 6, 2022

I put a refundable deposit down on a vehicle and when further information came out, the details of the car did not meet my expectations. I requested a refund on September 23rd and received a response. I followed up again on September 29th, with the storm understandably on the way. I thought maybe between September 23-29 the refund would have been processed - it had not been. I followed up again on October 5 at 08:18 am. No response by the following day, so I called to speak with somebody else who may be able to provide answers. It was only when I called that ALL the information I needed was provided. The person I spoke to put me on speakerphone for the salesperson to finally give me an update: the refund had been requested - but two weeks later it is not processed. That is exactly what I needed! Special thanks to Ms. Lauren for being directly helpful. I would have highly appreciated this information early on. It was a very quick process to take my deposit but when requesting for a refund it seems like the total opposite. I am leaving this review due to my experience in communication with this dealership. I am hoping in the future that another customer would not have to face the lack of communication and the need to ask for updates often.

Service is going down.

The men in the service department are super incompetent. If you take your vehicle there, they have no idea what's going on with it. My vehicle had more problems then before I dropped it off. Now, my check engine light is on. Something that wasn't there when I dropped it off. They failed to fix the problem and have no idea what mechanic work is. A simple fix turned into disaster which y'all shall be held liable. Perhaps they had a hit of something and was high screwing things up along the way. I do not recommend ... Read More

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Google - Sep 14, 2022

The men in the service department are super incompetent. If you take your vehicle there, they have no idea what's going on with it. My vehicle had more problems then before I dropped it off. Now, my check engine light is on. Something that wasn't there when I dropped it off. They failed to fix the problem and have no idea what mechanic work is. A simple fix turned into disaster which y'all shall be held liable. Perhaps they had a hit of something and was high screwing things up along the way. I do not recommend this place unless you don't mind other problems being tacked on to what you already have. I'll never come back to this shady place again.

Worst used car buying experience of my 55 years on planet Earth. My fault for buying a used BMW X5 for my wife online and sight unseen. When you are dealing with a "big" dealership you kind of just expect that they are going to do the right thing when deciding to sell a car vs. sending it to auction. I paid 15K for this one. It was delivered with a dent, numerous warning lights on, two mismatched tires in the back and dirty. $5000 later and I finally have this thing drivable. *Do not buy anything except a Honda ... Read More

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Google - Sep 1, 2022

Worst used car buying experience of my 55 years on planet Earth. My fault for buying a used BMW X5 for my wife online and sight unseen. When you are dealing with a "big" dealership you kind of just expect that they are going to do the right thing when deciding to sell a car vs. sending it to auction. I paid 15K for this one. It was delivered with a dent, numerous warning lights on, two mismatched tires in the back and dirty. $5000 later and I finally have this thing drivable. *Do not buy anything except a Honda from this dealership*. Honda's they know. Every other make and model? Notsomuch. I'd give them zero stars if I could.

Caveat emptor. Bought a used 2012 BMW X5 "on the quick" because a similar car my wife had was totaled after she was rear ended. One of the bigger mistakes of my life. Car was driven up to me in Charleston with numerous warning lights on. The dealership put two new tires on the front but had two old messed up ones on the back. There was A DENT that didn't show in the pictures above the rear driver's side wheel. The car hadn't been detailed. The rear wiper didn't work at all. The passenger ... Read More

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DealerRater - Sep 1, 2022

Caveat emptor. Bought a used 2012 BMW X5 "on the quick" because a similar car my wife had was totaled after she was rear ended. One of the bigger mistakes of my life. Car was driven up to me in Charleston with numerous warning lights on. The dealership put two new tires on the front but had two old messed up ones on the back. There was A DENT that didn't show in the pictures above the rear driver's side wheel. The car hadn't been detailed. The rear wiper didn't work at all. The passenger side door handle had essentially melted into some type of sticky goo. Long story short, $5000 later and I finally have this thing in decent shape. Stay in your lane Stokes Honda. Stay in your lane....

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Dealer led me on a wild goose chase trying to get information in a car that I ordered. Constantly running around circles. Was calm because I knew about the car shortage a delivery backup. Once we got the car we were told when the registration expired and we did not have the license plates (2 months into having the car) there was nothing they could do and we would have to drive on unregistered tags. Called the titling and registration for Stokes and was told there was a delay in getting the information to the DMV, ie they were negligent in ... Read More

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Google - Aug 2, 2022

Dealer led me on a wild goose chase trying to get information in a car that I ordered. Constantly running around circles. Was calm because I knew about the car shortage a delivery backup. Once we got the car we were told when the registration expired and we did not have the license plates (2 months into having the car) there was nothing they could do and we would have to drive on unregistered tags. Called the titling and registration for Stokes and was told there was a delay in getting the information to the DMV, ie they were negligent in submitting it. All around horrible service and will be traveling to another Honda dealership for any necessary service. Save your time and money.

Whomever their finance person is needs to be reviewed. Insulting someone's intelligence is not acceptable and trying to bully a sell, come on man. The bearded white guy can rest assured we will not be back to stokes. Apparently he doesn't understand how numbers work, unlike how he stated only he understood. So if some tells you they will offer x amount of dollars if you can't meet the offer no number will change. I hate he is the last person we spoke with because til now we loved stokes.

I have been a customer with stokes for about 8 years now. I’ve purchased 4 vehicles here always returned to them to have all my services done. About a week ago my car had some problems were it wasn’t starting so I called stokes, the young man told me they couldn’t even squeeze me in just to take a quick look to see what was wrong. He told me they could check it out in a few days. I couldn’t believe after being a loyal customer they didn’t even try to help me knowing my car won’... Read More

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Google - Jul 22, 2022

I have been a customer with stokes for about 8 years now. I’ve purchased 4 vehicles here always returned to them to have all my services done. About a week ago my car had some problems were it wasn’t starting so I called stokes, the young man told me they couldn’t even squeeze me in just to take a quick look to see what was wrong. He told me they could check it out in a few days. I couldn’t believe after being a loyal customer they didn’t even try to help me knowing my car won’t even start. I called the next day only to leave several messages no one ever calls you back or the receptionist just continuously transfers the call and no one answers. This place needs to get there act together. I ended up going over to my local Honda dealership ( which is much closer to home anyways ) they got me rite in and solve the problem in a little over an hour. I will not return back there will stick with my local Honda dealership.